Question 1

Discounts for students, nurses, military, etc.

Accepted Answer

Verify Here1. Authentication of identity2. Get a coupon3. Use at checkout

Question 2

Does shipping address have to be the same as billing address?

Accepted Answer

No, the shipping address does not have to be the same as the billing address.

Question 3

Are the Nemo and the Volador “pedal assist”?

Accepted Answer

Yes, they all have ride, pedal assist, throttle, three riding modes.

Question 4

Looking for a folding bike to fit into my airplane.

Accepted Answer

We recommend these two models:Nemo: Folds to 29.3”W x 15.8”H x 25.2”D and weighs 31 lbs—ideal for lightweight portability.Volador: Folds to 32.7”W x 15.8”H x 26.4”D and weighs 38 lbs, but includes a Shimano 7-speed for smoother rides.

Question 5

Do you offer any deals on buying 2 bikes?

Accepted Answer

$100 off on two bikes together, Automatic use of discounts at checkout.

Question 6

What are the advantages of your folding e-bikes?

Accepted Answer

Nemo:- Advantages: Lightweight design, 16-inch wheels, and a comfortable saddle, ideal for short urban commutes.- Target Audience: Ideal for urban commuters, particularly office workers or students requiring short-distance travel. Its lightweight design makes it a perfect choice for daily commuting.- Experience: Users will enjoy a comfortable and convenient city riding experience.Volador:- Advantages: Robust 350W motor suitable for city streets and steep slopes, 7-speed gear system, perfect for daily commuting and hassle-free transportation.- Target Audience: Suited for users prioritizing daily commuting and hassle-free transportation, especially those navigating city streets and steep slopes. Also ideal for airport ground transport or yacht-friendly portability.- Experience: Users will experience effortless riding, tailored for urban commutes and short trips.Dolphin Std/Plus:- Advantages: Powerful 500W motor adaptable to diverse terrains, 7-speed gear system, hydraulic brakes, and a 60-80 mile range. Doubles as a portable power source for RV adventures.- Target Audience: Tailored for commuters, outdoor enthusiasts, and RV travelers. Its powerful motor and large tires make it a versatile option for diverse terrains.- Experience: Enhanced riding performance for commuting, outdoor exploration, and RV journeys.Beluga Std/Plus:- Advantages: High-performance 500W motor for varied terrains, 7-speed gear system, hydraulic brakes. Functions as a portable power supply for RV adventures.- Target Audience: Designed for users tackling challenging environments like beaches, snow, or rugged terrain. Its exceptional stability and traction make it a top pick for adventure seekers.- Experience: Exceptional stability and traction across challenging terrains, ideal for adventurous expeditions.Model 5:- Advantages: Limited-edition model featuring a 9-speed gear system, torque sensor, hydraulic brakes, front suspension, a powerful 500W motor, and dual-battery setup for premium performance and extended range.- Target Audience: Appeals to users seeking exclusivity and premium performance. Its limited-edition design and advanced features cater to collectors and high-performance enthusiasts.- Experience: Smooth, responsive rides across all terrains, combining agility with endurance.

Question 7

California incentives

Accepted Answer

For more information on California incentives, you can visit this page.--https://www.qualisports.us/pages/california-e-bike-incentive-project

Question 8

Will the MODEL 5 be available again?

Accepted Answer

No, Model 5 is an anniversary edition, limited to 30 units, and will no longer be available for sale.

Question 9

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://www.qualisports.us/apps/track123.

Question 10

Do you ship internationally?

Accepted Answer

No, we are selling only within the continental United States and some parts of Canada.Currently, we offer several methods for delivering ebikes to customers in Canada:Delivery to the FedEx station at the border for customer pickup during travel (free shipping).Direct delivery to the customer via a transportation company, with the customer covering a portion of the transportation costs, typically around $150-$200.Customer arranges shipment with a transportation company, and we deliver the bike to the company's specified location in the United States (free shipping).Need help? Reply directly—we’ll adjust your shipping fee manually and confirm your gift!Spring is calling. Let’s get you rolling!

Question 11

How to receive quali-ebike while traveling?

Accepted Answer

1. Plan your trip and duration of stay in advance, Qualisports supports shipping schedule based on your trip plan (extended shipping time is supported)West 1-3 days; Central 3-5 days; East 5-7 days2. Find a Qualisports dealer or FedEx site at your destination and we will set up a pickup location based on your plans. (Address changes supported for extended shipments)--Add your desired time in the notes when ordering or contact us directly!Email: Support@Qualisports.usText: +1 (909) 268 7487

Question 12

Where can I test ride?

Accepted Answer

You can visit the dealer page here and check if there is a store near you based on location, if there is a store you can contact them directly for more information. If there are no stores you could visit the Qualisports Youtube or Facebook group for more information.If you would like Qualisports to work with a store near you, don't hesitate to send the store's information to support (Support@qualisports. us) and we will contact them as soon as possible.

Question 13

Instructions not clear and having trouble installing?

Accepted Answer

Installation Video: Click HereOnline Support: 909-678-2995 - CarlosTechnical Support: Contact@qualisports.us

Question 14

I purchased this from a store, how do I get technical support?

Accepted Answer

1. Contact your store directly2. Send an email to Alex@qualisports.us with the following informationProof of purchaseWhole side view of your Quali E-bikePictures/Videos of malfunctionsDescriptions of your request

Question 15

I purchased this from website, how do I get technical support?

Accepted Answer

1. Contact online support: 909-678-2995 - Carlos2. Send an email to contact@qualisports.us with the following informationOrder number/screenshotWhole side view of your Quali E-bikePictures/Videos of malfunctionsDescriptions of your request

Question 16

I purchased this from Shopping Platforms, how do I get technical support?

Accepted Answer

1. Contact online support: 909-678-2995 - Carlos2. Send an email to service@qualisports.us with the following informationOrder number/screenshotWhole side view of your Quali E-bikePictures/Videos of malfunctionsDescriptions of your request

Question 17

Need a replacement.

Accepted Answer

You can contact the after-sales department (contact@qualisports.us) for technical support and parts purchase.

Question 18

How to enter the riding mode from throttle to cruise?

Accepted Answer

Learning through the video: Click Here

Question 19

How to adjust the frame latch?

Accepted Answer

Learning through the video: Click Here

Question 20

How to zero the display?

Accepted Answer

Learning through the video: Click Here

Question 21

How to deal with the sliding down tube?

Accepted Answer

Learning through the video: Click Here

Question 22

How to know if the chain needs replaced?

Accepted Answer

Learning through the video: Click Here

Question 23

How to engage the Walk assist mode?

Accepted Answer

Learning through the video: Click Here

Question 24

How to adjust the hydraulic disc brake?

Accepted Answer

Learning through the video: Light scratchSerious scratch

Question 25

How to adjust the mechanical disc brake?

Accepted Answer

Learning through the video: Click Here

Question 26

How to stop/prevent the brake noise?

Accepted Answer

Learning through the video: Click Here

Question 27

How to read the display?

Accepted Answer

Learning through the video: Click Here

Question 28

How do I buy the right battery for my Qualisports Ebike?

Accepted Answer

You just need to check how many pins is the battery charging port of your current Volador, just like the picture below, there are both 1-pin and 3-pin models, then select the corresponding battery on the website.

Question 29

How to disassemble E-bike's battery?

Accepted Answer

https://youtu.be/hD5kgft_FBQ?si=wtz17rw08hSVGs2O

Question 30

How to install the rear rack?

Accepted Answer

Regarding installing the rear rack, we have installation videos on youtube, e.g. Nemo/Volador: https://youtu.be/QJ1X9nlCRms?si=WWKoqIii4KH-N45n / https://youtu.be/67fqDj9e4Tc?si=y08sUbq-5rowEBfUDolphin: https://youtu.be/v7ZJsBMSLYo?si=HzfxahMyQff3xPOW

Question 31

How To: Install the clamp lock?

Accepted Answer

https://youtu.be/rOSbHx1RpXQ?si=nhLic31pfbFsPh0l

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