We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier systems. So Qualibikes are pretty durable. If you have any problems, our warranty policy is as follows:

The manufacture warrants Qualisports bike frames and forks to be free from defects in materials and workmanship. 

This includes a five-year warranty on frame and fork.

Consumables such as tires, tubes, saddles, grips, brake cables, pedals, and chains are not covered. 

All other components and add ons such as racks will have a one-year warranty (Carry bags have no warranty). Please do note the limit load of racks is 25KG. 

Warranty is valid only in the Continental United States only.

THIS WARRANTY DOES NOT COVER: 
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)

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ATTENTION:

Please send us the pictures or videos of any issues with your Quali-bike to info@qualisports.us. Our support team will provide guidance on maintenance.

DO NOT attempt to modify any e-bike components YOURSELF; it is dangerous and will void the warranty terms.