Overall, good service. The bike is just what I needed. Only a delay with delivery of accessory/ bike rack. But it is on its way.
Thank you for your fantastic five-star review! We're delighted to hear that you had a positive experience with our service and that the bike meets your needs perfectly.
At Qualisports, we strive to provide excellent service and ensure customer satisfaction. Your feedback is invaluable to us, and we appreciate your understanding regarding the delivery delay. We will continue to work hard to improve transport services and minimize any future delays.
T
TERRI
Prompt delivery
I received my bike promptly. I gave this only 4 stars because there are no instructions with the screws and parts that need to be attached (fenders, reflctor, light). I ordered a basket and back rack which showed up the next day. I originally ordered the wrong basket and emailed them, they responded quickly and exchanged it for the correct basket. Also no instructions on how or which screws to use for basket/rack install. The cable to the front light did not reach the front of the basket and I had to look at videos that someone posted on the facebook group on how to pull out a few more inches of cable to make it reach. The back rack was delivered with a big scratch in the aluminum. I have sent an email to Qualisports support and have not had a comment back on that yet but it has only been one day. They were quick to respond to my first request so I expect the same. I like the bike very much and it seems solid and works correctly with the minimal use so far.
Thank you for taking the time to provide feedback on your recent purchase. We are glad to hear that you received your bike promptly and that you like it so far.
We apologize for any confusion or inconvenience caused by the lack of instructions for the screws and parts that need to be attached. We will certainly take your feedback into consideration and work to provide clearer instructions in the future.
